Monday, 20 February 2017

How to Track Your Parcel

Tracking your parcel with Transglobal Express couldn’t be simpler.

Once you have confirmed your booking, our system will automatically generate a tracking number for you. You will also receive an email containing this unique tracking ID that will start with the letters TP and will look a bit like this: TP-109XXXXX.

Now you have your TP reference, you can visit our Track Shipment page where you will be able to enter the reference number and find out where your shipment is up to. Tracking your parcel online is not only a convenient way of checking its current location. It also provides you with detailed information such as the person who signed for your parcel upon arrival.

On top of all that, you can check if something is prohibiting it from being delivered, such as missing contact information or held up in customs.

Wednesday, 15 February 2017

Sending a Parcel to Hong Kong

Hong Kong is one of the UK’s most important business partners and its third biggest export market in Asia. It is also one of our most popular parcel delivery destinations due to our preferential rates for imports into Hong Kong from the UK.

If you looking to send a parcel to Hong Kong quickly and economically, Transglobal Express are there to help you every step of the way. We offer services from top courier providers including DHL, UPS and TNT at up to 70% off their standard parcel delivery rates.

Customs Information for Hong Kong

When sending items to Hong Kong, the packages will be subject to customs clearance, as the territory is outside of the EU. A customs invoice must be completed and accompany the package. This will describe the contents and value of your consignment. It will be automatically generated by us for you so it is important you give us the correct information when placing your order.

As a Special Administrative Region of China, Hong Kong is a very business friendly destination since import duties are not typically applied to any goods except alcohol and tobacco products. It is still advisable to check the relevant customs regulations before shipping.

Dangerous, Hazardous & Prohibited Items

There are a number of items that can’t be sent when you send a courier to Hong Kong. Some items are classed as dangerous and hazardous items and if sent, will incur a fine of £100. Other items are classed as restricted which can vary depending on carrier or country. You can find more information on sending a parcel to Hong Kong here. One other category of items is No Compensation Items. These are items where we offer no standard liability or insurance cover for damage.

Sending Documents to Hong Kong

Maybe you have business documents or personal correspondence you need to send to Honk Kong. Our UPS Envelope service starts at £13.95, which is less than half price than our usual UPS tariff. This is a fantastic option for documents that weigh up to 0.5kg and that fit into a branded UPS envelope. It is also worth noting that documents aren’t subject to customs clearance so transit times will be quicker.

Transit Times to Hong Kong

Although Hong Kong is a considerable distance from the UK, because it is an important business centre, transit times to the region are impressive and can even be as little as two days from the UK. For an estimated transit time for your chosen service, you can use our Transit Times Calculator tool to help. Please note that, although we enjoy a very high success rate, transit times are never guaranteed due to issues such as local bank holidays, adverse weather conditions and potential customs delays.

If you would like more information on sending a parcel to Hong Kong, please don’t hesitate to contact us today.

Tuesday, 14 February 2017

Valentine's Day Quiz - Test Your Knowledge

It's February 14th again, that day when around a billion cards are exchanged with loved ones and alike. Most of us at some point in our lives have tried to woo that secret crush in the hope of discovering the feeling was mutual, but just how much do you know about this special day?

Try our special Valentine's Day quiz to test your knowledge and when you are done, why not post your score on our Facebook page?

Click on the image below to begin.

Monday, 13 February 2017

What do I Need to Check Before Sending a Parcel to Italy?

Sending a parcel to Italy with Transglobal Express is simple, however before booking your parcel delivery to Italy, we would always advise to check important information about sending a parcel there.

Dangerous, Hazardous & Prohibited Items

 Before sending anything abroad, you will need to check what items are classed as Dangerous, Hazardous & Prohibited items. If you do send something that falls in to these categories, you could end up with a fine of £100. You can find a list of these items here. We also recommend checking the policy of your chosen carrier as further restrictions may apply. You can find details on our carrier’s own restrictions specific to Italy on this page.

Customs Advice

 As the UK and Italy are still part of the EU, customs clearance is not needed. However, security checks will still be carried out. It is important that all documents required for your parcel delivery to Italy are completed accurately to avoid any problems or delays. Once you have completed your booking, we will generate your documents for you ready to print off and complete.
It is also worth knowing that VAT is payable on all carriage charges for EU shipments.

Transit Times to Italy

 It could be possible that your parcel to Italy needs to be delivered by a certain date. Transit times from the UK to Italy are generally one day with an express service, and at least three days with cheaper economy services. Some regions of Italy are regarded as “remote” which may require additional transit time.
If you would like to get a more accurate idea of a transit time for your parcel, please use one of our transit time calculators using your postcodes. It is worth noting that whilst enjoying a very high success rate, we can never guarantee transit times due to issues such as local bank holidays, adverse weather conditions and potential customs delays.

If you would like any more information or have any questions about sending a parcel to Italy, please feel free to contact us via e-mail, phone, or live chat.

Saturday, 11 February 2017

How Do I Send Air Freight?

If you haven’t sent air freight before it can seem like it could be a daunting task. Here at Transglobal Express we have done as much as we can to make the process as easy as possible. Here we will run through the process from obtaining a quote, choosing the correct service, up to completing the order and obtaining the required paperwork.

Our air freight services operate from airport to airport. You can either choose to drop off the goods at one of our drop off depots yourself, or you can arrange to have them picked up and delivered to the correct depot at an additional cost.

Getting a Quote

Once you have clicked the “Quote Now” button on our air freight page, you will be taken to our air freight quotation form. If you know the destination airport code, you can enter this in to the first box (Look Up Airport Code) and details in the next two boxes will fill in automatically. If you don’t know the airport code, then you can use the drop down boxes provided.

Next, you need to select if the items are personal effects or not followed by the number of packages you are sending. After completing the weight and dimensions for the packages you simply click “Compare Prices”.

Choosing the Right Service for You

Once you have your list of quotes for your available services, there are a couple of decisions you need to make before choosing which one is best for you. If there is a door-to-door service available for your packages, you will see an option at the top of the list where you can switch to get an international courier quote that may be more convenient for you.

On the remaining list of air freight services, you will see that there are two different types of services available – Consolidated (Consol) and Back to Back (B2B). Let’s have a quick look at the difference between these two types:

  • ·         Consolidated

This is a service that consists of pre-booked space bought by an agent from an airline in advance. Because this space has been bought in advance, the airline will offer the space at a reduced cost. The UK agent will issue a “Master Air Waybill” which will cover all the individual shipments in the consolidation. Each individual shipment will have its own “House Air Waybill” (HAWB).

As these services are pre-booked, the day of departure may be a few days away therefore the transit times for your packages will probably be increased.

  • ·         Back to Back

This is a service that consists of an individual booking made directly with the Airline and is not consolidated with other shipments. It will be allocated its own straightforward “Air Waybill”. As these are booked direct with the Airline, departures are available daily so will, in most cases, arrive quicker than a consolidated service.

Please be aware that our quoted rates will exclude any customs clearance charges which are normally handled by the recipient, unless otherwise specified. Visit our Customs & Security Information page for more details.

Once you have selected the service that best suits you, you can proceed to click on the corresponding “Book” button to start the booking process.

Placing Your Booking

Next step is to fill in the required information for your booking. The first step of this process is to fill in your details and address (Shipper Address) and the details and address of the receiver (Consignee Address). You have the option of saving these details for any future orders if you so wish.

The next step is to give a summary of the consignment, value of goods, reason for shipment and an EORI and VAT number if applicable.

You then need to complete the descriptions of the contents of the consignment along with their value and their commodity codes using our Commodity Code Finder tool. This will help ensure your consignment clears customs as quickly as possible.

It is also important at this stage to check our Dangerousand Prohibited Goods Information to ensure you can send all the items you want and not incur a fine of £100.

The next page is a review of your air freight order. Please make sure that all the details here are correct. At this stage, you can also choose to have your consignment collected from your address at an additional cost, or choose to drop off your goods at an available depot.

Choose your payment type and click “Place Order”.

What Happens Next?

Once payment has been made, you will see an order summary along with your order reference number. You will receive a confirmation email and an additional email containing the labels and paperwork required to accompany your shipment. Please ensure the labels are securely attached, if the labels come off we have no way of tracking your goods.

Once your goods arrive at the destination airport it is the responsibility of the receiver to ensure the shipment is cleared along with any relevant charges are paid.

If you have any questions regarding booking air freight, please don’t hesitate to contact us.

Wednesday, 8 February 2017

How Easy is it to Send a Parcel to Australia?

Australia is one of the most popular countries for UK residents to emigrate to resulting in many of us having friends and family living there. With modern technologies, it’s easier and much cheaper to keep in touch with them, however, receiving a physical item from distant loved ones can sometimes be that little more special. But how easy is it sending parcels to Australia on the other side of the globe?

Sending parcels to Sydney

The answer is in fact quite easy. There are however a few things to be aware of and take into consideration before choosing the best courier service for you. Here at Transglobal Express we are major account holders with the main carriers such as DHL, UPS and TNT where we have been able to negotiate reduced rates on their services, saving you up to 70% of the cost.

What are you sending?

The first thing to consider is what is it that you wish to send. We have a good range of services available for sending parcels to Australia and these come with varied weight and size limits. You will need to have your items packaged up ready to send so you can obtain the correct weight and dimensions required.

There are also certain items that are classed as Dangerous, Hazardous and Prohibited items. You can find a list and more information about those here.

Customs regulations apply for territories outside of the EU. It is always recommended these are checked before sending anything along with any carrier information for Australia regarding any additional fees and customs clearing processes.

How long will it take to get there?

Another thing to consider before choosing your service is the transit time of the delivery. Using an International Courier can mean your parcel will arrive in Australia in a matter of days rather than weeks. Delivery can be as quick as 3 days, and most parcels are delivered within a week depending on the service chosen.

We deliver across Australia including all the major cities so if you wanted to send a parcel to Sydney, book a courier to Melbourne or Perth then we can easily help.

We also provide services that deliver to more remote areas of the county although these will require additional transit times. You can use one of our carrier-specific transit time calculators to get a more accurate estimate using two postcodes.

Sending from Australia to the UK?

Organising a delivery to be sent from Australia to the UK is just as simple to arrange.  Just pick Australia as your “Sending from” address when requesting a quote and we will sort the rest and provide any documentation you may need. Be sure to check UK customs information before booking your service.

If you need any more information, please don’t hesitate to get in touch with our Customer Services team.

Monday, 16 January 2017

What Can You Send and Not Send Via Courier?

When sending items abroad, there are certain things that can’t be sent through a regular parcel service. Before booking a parcel delivery, we always recommend checking the policy of your chosen carrier as well as the customs information for the destination country as further restrictions may apply.

Dangerous and Hazardous Items

Below you will find a list of Dangerous and Hazardous items that should not be shipped under any circumstances. If any of these items are found within a consignment, the items will be destroyed and a fine of £100 will be issued.

Airbags for Cars
Ammunition & Guns
Camping Stoves
Christmas Crackers
Cleaners & Solvents
Compressed Air & Gas Cylinders
Diesel, Fuel & Gasoline
Dry Ice
Fire Extinguishers
Hair Curlers
Infectuous Substances
Life Jackets
Liquid Bleach & Chlorine
Nail Varnish
Paint & Turpentine
Pepper Spray
Perfume & Aftershave
Radioactive Material
Safety Matches
Seat Belts

Prohibited Items

The items listed below are prohibited items that are not accepted by any of our carriers.

Animals & Animal Products
Body Parts
Dish Washers
Replica Firearms / Guns
Fridges & Freezers
Illegal Drugs
Lab & Medical Samples
Loose Furniture
Personal Data
Perishable Foodstuffs
Precious Metals
Printer Ink
Tumble Dryers
Washing Machines

Restricted Items

Certain items have restrictions applied which can depend on carrier service and country of delivery. It is advised that you contact us to discuss the shipment on 0345 145 1212. These items include:

Alcohol & Champagne
Credit or Debit Cards
Jewellery & Watches
Mobile Phones / Devices


No Compensation Items

Some items that get shipped are not restricted, however, we are not able to offer standard liability or insurance cover for any damage that may occur. Cover against loss is offered on certain items. Details can be found below.

Data (Example - Memory Stick)
Loss Not Covered
Loss Covered
LCD Screens & Computer Monitors
Loss Covered
Loss Covered
Non-Flat Pack Furniture
Loss Covered
Pottery & Ceramics
Loss Covered
Vouchers & Tickets
Loss Not Covered
Jewellery & Watches
Carrier Restrictions Vary - More Info here
Works of Art
Loss Covered


It is the responsibility of the sender to ensure the contents of the consignment are acceptable items and meet the restrictions imposed. Without opening, the sender is the only person who knows what is inside the shipment and therefore holds sole responsibility for the items within it.

Hazard Labels

It is worth noting that if you are going to be using second-hand packaging, make sure you don’t use packaging that has hazard labels on it unless applicable to the new contents. This is to prevent your consignment from being stopped and held even if the old labels have been covered up. Some examples of typical hazard labels can be found below:

If you are unsure about the items you wish to deliver, you can contact us via telephone on 0345 145 1212, send us an email to or via our online chat service here.

Friday, 13 January 2017

A Closer Look At Our New USPS Service


We recently launched our economical USPS service for customers who would like to ship to the US at a greatly discounted price. This newly provided service by us has many advantages and here is a brief run down of how the service can help.

In general, the service is designed for smaller, lightweight parcels bound for the USA. The parcels are consolidated at our UK warehouse and then flown to the US. The final part of their journey will be carried out by USPS. The main advantage of this is we are able to provide much lower rates than other door to door services.

This service is an ideal choice for non urgent bulk orders, especially if the total value of the goods is no greater than $800, as this is the amount that can be imported to the USA tax and duty free.

  • The service is fully trackable
  • Fantastic rates for light parcels up to 5kg
  • Collection service available or drop off at our warehouse
  • Single collection cost (more than one shipment per box) for up to 30kg


There are two USPS services available - Smartmail Expedited and Smartmail Plus Ground. See below for a comparison of the services:

  • Documents           This service is for very light items or documents, weighing up     7 - 10 days
  • Parcels                  to 0.45kg only.

  • Documents           This service allows parcels weighing up to 5kg.                            8 - 11 days
  • Parcels

Bulk Orders

Our USPS service is especially useful for bulk orders. You can include multiple shipments in the same boxat no additional collection cost provided the total weight is under 30kg.


You can track your USPS delivery by entering you TP reference number into our online tracking tool.

Service Restrictions

This service is restricted to Mainland USA only. Excluded is Alaska, Puerto Rico, Guam, and the US Virgin Islands. Items sent to these destinations are subject to a surcharge of £30 per item. For these services we recommend you use one of our other services through UPS or DHL.

This service is also restricted to goods valued at a maximum of $800 as this is the value of goods permitted to be imported to the USA tax and duty free.

Size and Weight Restrictions

Sometimes the restrictions can vary depending on the destination of the shipment. As a general guide the following information is provided:

USPS Smartmail Expedited - Up to 0.45kg

USPS Smartmail Plus Ground - Up to 5kg

Max length - 68cm

Max height/width - 43cm

Max length plus girth - 127cm (Sum of two smallest dimensions x 2) + longest dimension.

Prohibited Items

A list of hazardous, prohibited and owner's risk items can be found here.

Visit our website now to get a quote for your USPS shipment.

Saturday, 24 December 2016

How Much Do You Know About Christmas Traditions From Around the World?

Our last quiz of the year is to test your knowledge of Christmas traditions from different countries around the world.

Whether it is a fine roasted turkey you will be eating this Christmas or picking skewered prawns off the barbecue on the beach, most countries have their own special traditions. Try our quiz to see how much you know.

Click on the picture to begin.

Christmas Traditions Around the World Quiz

Thursday, 22 December 2016

General Christmas Trivia Quiz - How Much Do You Know?

It's quiz time again and today we thought you could test your general knowledge on all things festive.

There are some Christmas traditions that seem to have been around forever. But where did some of those things come from and who's idea was it? Give this tough little Christmas quiz and test your knowledge.

Don't forget to post your score on our Facebook page.

Click on the image below to begin.

Christmas Trivia Quiz